Transcript request FAQ

What if I do not remember my Net ID or password?

Contact the ITS HelpDesk for assistance. Do not create a second Parchment account, as the system will not be able to match your transcript and will place your request on hold.

How much does a transcript cost?

The charge is $10 per transcript for the School of Nursing. If you want a transcript sent by USPS or Express Delivery, additional charges apply.

What are my delivery options?

  • E-transcript (secure PDF) – no additional delivery charge
  • Standard mail via the U.S. Postal Service – additional $2.50 per transcript
  • International mail via the U.S. Postal Service – additional $5.25 per transcript
  • Fed Ex Delivery: Domestic - additional $30.00 per transcript
  • Fed Ex Delivery: International Priority - additional $55.00 per transcript

Note: Overnight delivery is not available to all international locations due to customs regulations.

What are my payment options?

Online transcript orders require payment by credit card. Payment for the full amount of a transcript order must be received before the order can be processed.

How long will it take for my transcript to be sent?

After the transcript order is received, it is generally processed within two business days, and then sent by your chosen method of delivery.


Depending on the location and time of year, standard mail can take two to four weeks to arrive at the final destination.

Can I pick up my transcript in person?

In person transcript pick ups are not available. 

Can I order a transcript if I have a hold on my account?

No. Transcript orders from current or former students with unmet obligations to the University will be cancelled. You will be notified by email and your credit card will not be charged.

Such obligations may include unpaid bills, library fines, or failure to complete an exit interview for student loans. Prior to ordering transcripts, all students should check under “Your Holds” in the Academic Information section of Student Information Systems to verify that they do not have any account restrictions.

Can I get an unofficial transcript?

Current YSN students can request unofficial transcripts via email to Signed consent is required (electronic signatures not accepted).

How do I know if my transcript has been sent or received?

The Parchment Support website has informational videos and FAQs regarding placing an order and tracking an order, as well as contact information for questions about a mailed transcript order.

Can I forward my E-transcript to someone else?

E-transcripts can only be sent to the “recipient” email address. Having it sent to you and attempting to forward it nullifies it as an official transcript. 

How do E-transcripts work?

When an order for an E-transcript is fulfilled, the recipient will receive two emails - one to generate a passcode and one with a url to enter the passcode and download the E-transcript. The recipient may access and download the E-transcript up to three time before the url expires. The url remains valid for two weeks after the transcript has been delivered.

If the recipient encounters problems with the E-transcript download it is recommended to clear the internet browser cache and ensure the most up to date Adobe software edition is installed.

Will I receive a tracking number for my paper transcript order?

You will only receive a tracking number if you select Priority or Express delivery. Standard USPS delivery does not provide a tracking number and refunds will not be provided if USPS fails to deliver.